Frequently Asked Questions
Common questions about our products and services
Are the parts you sell genuine?
+
We source our parts from authorized distributors and established manufacturers. Each part is quality checked before dispatch. While we work to ensure quality, we recommend verifying part numbers and compatibility with your vehicle's service manual or mechanic before installation.
How do I check if a part is compatible with my car?
+
Each product listing includes compatible car models and years. You can also contact us with your vehicle's registration number, model, year, and variant details. Our team will help verify compatibility. We recommend cross-checking part numbers with your vehicle's manual or consulting your mechanic before ordering.
What is the delivery timeline?
+
Most orders are dispatched within 2-3 business days. Delivery typically takes 5-7 business days for metro cities and 7-10 business days for other locations. You will receive tracking information via email once your order is shipped. Delivery times may vary during peak seasons or due to location-specific factors.
What is your return policy?
+
We accept returns within 7 days of delivery if the part is unused, in original packaging, and with all labels intact. Incorrect or damaged parts can be returned for replacement or refund. Installation errors or compatibility issues after installation are not covered under returns. Please contact us before returning any item.
Do you provide installation services?
+
We do not provide installation services. We recommend having parts installed by qualified mechanics or authorized service centers. Some parts may require special tools or technical knowledge. We can provide installation guidance and product specifications to help your mechanic with the installation process.
Can I order in bulk for my workshop?
+
Yes, we supply parts to garages, workshops, and fleet operators. For bulk orders, please contact us directly with your requirements. We can discuss pricing, delivery schedules, and payment terms based on your order volume. Bulk orders may qualify for better pricing depending on quantity and product type.
What payment methods do you accept?
+
We accept credit cards, debit cards, UPI, net banking, and digital wallets through secure payment gateways. For bulk orders, we may offer payment terms after verification. Cash on delivery is available for select locations and order values. All transactions are processed through secure, encrypted channels.
Privacy Policy
Last updated: February 2026
1. Information We Collect
When you place an order or contact us, we collect personal information including:
- Name and contact details (phone number, email address)
- Shipping address and billing information
- Vehicle details (make, model, year) for compatibility purposes
- Payment information (processed securely through payment gateways)
2. How We Use Your Information
We use your information for the following purposes:
- Processing and fulfilling your orders
- Communicating about order status and delivery updates
- Providing customer support and responding to inquiries
- Improving our products and services
- Sending relevant product information (with your consent)
3. Data Security
We implement appropriate security measures to protect your personal information. Payment information is processed through secure payment gateways and we do not store complete payment card details on our servers.
4. Data Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Delivery partners for order fulfillment
- Payment processors for transaction processing
- Service providers who help us operate our business
5. Cookies and Analytics
Our website uses cookies to enhance user experience and analyze site traffic. We use Google Analytics to understand how visitors interact with our website. This helps us improve our services and website functionality. You can control cookie settings through your browser preferences.
6. Google Ads Compliance
We may use Google Ads and similar advertising platforms. These services may collect information about your visits to our website to provide relevant advertisements. You can opt out of personalized advertising by visiting Google's Ads Settings.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications
8. Contact Us
If you have questions about this privacy policy or how we handle your data, please contact us at info@autopartshub.com or call +1 (415) 555-0137.
Terms & Conditions
Last updated: February 2026
1. Acceptance of Terms
By accessing and using AutoParts Hub's website and services, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please do not use our services.
2. Product Information
We make every effort to provide accurate product descriptions, specifications, and compatibility information. However:
- Product images are for reference purposes only
- Actual products may vary slightly in appearance
- Customers are responsible for verifying part compatibility before ordering
- We recommend consulting your vehicle manual or mechanic for confirmation
3. Pricing and Orders
All prices are listed in Hubn Rupees (INR) and are subject to change without notice. We reserve the right to:
- Modify product prices at any time
- Refuse or cancel any order for any reason
- Limit order quantities on any product
If we cancel an order after payment has been processed, we will issue a full refund.
4. Product Warranty and Liability
Products carry manufacturer warranties where applicable. We provide support for warranty claims but are not the warranty provider. Please note:
- Warranty terms vary by manufacturer and product type
- Installation errors or improper use void warranties
- We are not liable for damage caused by incorrect installation
- Vehicle compatibility must be verified by the customer
5. User Responsibilities
When using our services, you agree to:
- Provide accurate information for orders and inquiries
- Use products according to manufacturer guidelines
- Ensure proper installation by qualified professionals
- Verify compatibility before installation
6. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, consequential, or incidental damages
- Our liability is limited to the purchase price of the product
- We are not responsible for installation errors or misuse
- Claims must be made within reasonable timeframes
7. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of AutoParts Hub or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, or use any content without written permission.
8. Governing Law
These terms are governed by the laws of Hub. Any disputes will be subject to the exclusive jurisdiction of courts in Gurgaon, Haryana.
9. Changes to Terms
We reserve the right to update these terms at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new terms.
10. Contact Information
For questions about these terms, contact us at info@autopartshub.com
Shipping & Returns Policy
Last updated: February 2026
1. Shipping Information
Processing Time
Orders are typically processed and dispatched within 2-3 business days after payment confirmation. Processing may take longer during peak seasons or for special orders.
Delivery Timeline
- Metro cities: 5-7 business days
- Other cities: 7-10 business days
- Remote locations: 10-15 business days
These are estimated timelines and may vary based on location, weather conditions, or courier service factors beyond our control.
Shipping Charges
Shipping charges are calculated based on weight, dimensions, and delivery location. The exact shipping cost will be displayed at checkout before you complete your order.
Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to track your shipment on the courier's website.
2. Returns Policy
Return Eligibility
We accept returns within 7 days of delivery under the following conditions:
- Product is unused and in original condition
- All packaging, labels, and accessories are intact
- Invoice or order confirmation is provided
- Product has not been installed or modified
Non-Returnable Items
The following items cannot be returned:
- Products that have been installed or used
- Items with damaged or missing packaging
- Electrical components with broken seals
- Custom or special-order items
- Products ordered incorrectly by customer after compatibility confirmation
Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Provide photos of the damage and packaging
- Do not discard packaging until issue is resolved
- We will arrange for replacement or refund after verification
Wrong Item Shipped
If we ship the wrong item by error, we will arrange for return pickup at no cost to you and send the correct item or process a refund.
3. Return Process
- Contact our support team at info@autopartshub.com
- Provide your order number and reason for return
- Wait for return approval (usually within 1 business day)
- Pack the item securely in original packaging
- Ship to the provided return address or arrange pickup
4. Refund Policy
Once we receive and inspect the returned item:
- Approved refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- Bank processing times may take additional 5-10 business days
- Original shipping charges are non-refundable (except for our errors)
5. Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
6. Questions
For any questions about shipping or returns, contact us at info@autopartshub.com or call +1 (415) 555-0137.
